Digital Ecosystem Architect Summit 2027

MIND TECHNOLOGY · EVENTS & EXPERIENCES

THE EXPERIENCE

Ideas worth putting into practice.

Your website, CRM, events, courses, and community should work together. Too often, they operate separately, creating extra work for your team and a fragmented experience for your audience.

Digital Ecosystem Architect Summit 2027 is a three-day, in-person experience for professionals who want to connect these pieces into a clear, practical system.

Through expert sessions, hands-on workshops, and structured networking, you will explore how to attract the right people, build meaningful relationships, deliver learning experiences, and turn participation into sustainable growth.

Bring a real business challenge. Leave with an ecosystem map, a prioritized automation plan, and a 90-day roadmap for your organization.

What you will learn

Map the journey from first contact to active customer, learner, or community member.
Connect your website, CRM, event registration, and learning platform.
Design useful automation while preserving personal communication.
Build communities that create value between events.
Measure engagement, retention, and commercial results.
Use AI to support research, content, and everyday operations.

MEET THE PEOPLE

Perspectives that move us forward.

Daniel Costa

Growth & Customer Journey Consultant

Elena Marín

Digital Ecosystem Strategist

Maya Bennett

CRM & Marketing Automation Specialist

Lucas Ferreira

WordPress Solutions Architect

Sofia Andersson

Community Experience Designer

Aisha Rahman

Learning Experience Strategist

Mateo Vidal

Event Experience & Registration Consultant

Noah Clarke

AI Workflow & Operations Consultant

THE PROGRAM

Make time for what matters.

Explore the sessions, workshops, and conversations ahead. All times are local to the event venue.

Event Schedule

9:00 AM - 9:30 AM

Registration & Welcome Coffee

Collect your badge, enjoy a coffee, and meet fellow participants. Use this time to get familiar with the program and identify the business challenge you want to explore during the summit.

Jorge Eduardo Quiroz

CEO

9:30 AM - 10:15 AM

From Disconnected Tools to One Connected Experience

Discover how your website, CRM, events, courses, and community can support one shared customer journey. Learn the core principles of a digital ecosystem and identify where disconnected tools create unnecessary friction.

Elena Marín

Digital Ecosystem Strategist

10:15 AM - 11:00 AM

Map the Journey: Visitor, Subscriber, Member, Advocate

Trace the steps people take from discovering your organization to becoming active supporters. Identify their needs, key decisions, and common obstacles, then sketch a journey that makes the next step clear.

Daniel Costa

Growth & Customer Journey Consultant

11:00 AM - 11:30 AM

Coffee Break

Recharge and exchange first impressions with fellow attendees. Compare the challenges you identified during the morning sessions.

11:30 AM - 12:30 PM

Build Your Ecosystem Blueprint

Create a practical map of your platforms, audiences, content, and data flows. Identify what each tool should do, where connections are missing, and which improvements would make the biggest difference.

Elena Marín

Digital Ecosystem Strategist

12:30 PM - 1:15 PM

Your CRM as a Shared Source of Customer Information

Explore how to organize contact records, tags, and lifecycle stages so your team can use customer information consistently. Learn how to reduce duplication and turn scattered interactions into useful context.

Maya Bennett

CRM & Marketing Automation Specialist

1:15 PM - 2:15 PM

Lunch

Enjoy lunch and continue conversations with peers working on similar challenges in marketing, events, learning, and community.

2:15 PM - 3:15 PM

Connect WordPress, Events, Courses, and Community

Follow a demonstration of how registration, user accounts, course access, and community participation can connect within WordPress. Explore the decisions behind a smooth experience and the checks needed to keep integrations reliable.

Lucas Ferreira

WordPress Solutions Architect

3:15 PM - 3:45 PM

Coffee Break

Take a break, reconnect with other participants, and discuss ideas from the platform demonstration.

3:45 PM - 4:45 PM

What Should You Automate First?

Assess potential automations by their value, effort, and impact on the customer experience. Design one useful workflow with a clear trigger, defined actions, and a point where human support should step in.

Maya Bennett

CRM & Marketing Automation Specialist

4:45 PM - 5:15 PM

Blueprint Review: Find the Gaps

Share your ecosystem blueprint and receive structured feedback. Check for unclear responsibilities, disconnected journeys, duplicate tools, and missing data before selecting your next improvements.

Elena Marín

Digital Ecosystem Strategist

Lucas Ferreira

WordPress Solutions Architect

5:15 PM - 6:00 PM

Meet Your Ecosystem Peers

Join guided introductions based on shared goals and complementary expertise. Leave with a small group of relevant contacts and a clear reason to continue each conversation.

Sofia Andersson

Community Experience Designer

9:00 AM - 9:30 AM

Coffee & Conversations

Reconnect with participants and share one insight from Day 1. Prepare to explore how your ecosystem can encourage meaningful participation.

9:30 AM - 10:15 AM

A Community Is More Than a Member Directory

Explore what gives people a reason to participate, contribute, and return. Learn how shared purpose, useful interactions, and thoughtful facilitation turn a collection of profiles into an active professional community.

Sofia Andersson

Community Experience Designer

10:15 AM - 11:15 AM

Design the First 30 Days of Membership

Build an onboarding journey that helps new members feel welcome and find value quickly. Define the first useful action, opportunities for connection, and simple signals that show whether onboarding is working.

Sofia Andersson

Community Experience Designer

11:15 AM - 11:45 AM

Coffee Break

Exchange onboarding ideas and compare approaches to helping new participants feel included.

11:45 AM - 12:30 PM

Turn One Event into a Year of Learning

Discover how live sessions can become the starting point for continued learning. Plan a sequence of resources, exercises, and peer discussions that helps participants apply ideas after the event.

Aisha Rahman

Learning Experience Strategist

12:30 PM - 1:15 PM

Ticketing That Supports the Attendee Journey

Explore how ticket names, benefits, pricing stages, and registration forms influence attendee decisions. Learn to present clear choices and connect ticket purchases with the access and information each person needs.

Mateo Vidal

Event Experience & Registration Consultant

1:15 PM - 2:15 PM

Lunch

Continue conversations over lunch and meet professionals outside your usual area of expertise.

2:15 PM - 3:15 PM

Email Journeys People Actually Want to Receive

Design an email sequence around audience needs and meaningful actions. Work through segmentation, timing, message purpose, and exit conditions to create communication that remains relevant as people progress.

Maya Bennett

CRM & Marketing Automation Specialist

3:15 PM - 3:45 PM

Coffee Break

Refresh and discuss how you could simplify communication across your own customer or member journey.

3:45 PM - 4:45 PM

Networking with Purpose: Beyond Exchanging Contacts

Experience structured networking methods that help people discover shared interests and practical opportunities. Learn how prompts, group design, and follow-up can make connections more useful and inclusive.

Mateo Vidal

Event Experience & Registration Consultant

Sofia Andersson

Community Experience Designer

4:45 PM - 5:30 PM

Design Your Event-to-Course Journey

Map how an attendee moves from a live event into a related learning experience. Define the learning outcome, access rules, welcome messages, and first activity that will help maintain momentum.

Aisha Rahman

Learning Experience Strategist

5:30 PM - 6:00 PM

Collaboration Circles

Join a small group to share a challenge, offer expertise, and identify a practical collaboration opportunity. Agree on one next step and who will take responsibility for it.

Daniel Costa

Growth & Customer Journey Consultant

9:00 AM - 9:30 AM

Coffee & Connections

Revisit promising conversations and share your priorities for the final day. Get ready to turn your ideas into a focused implementation plan.

9:30 AM - 10:15 AM

Practical AI for Small, Ambitious Teams

Explore realistic ways to use AI for research, content preparation, and everyday operations. Learn to choose tasks where AI can help, recognize its limits, and maintain clear human responsibility for the results.

Noah Clarke

AI Workflow & Operations Consultant

10:15 AM - 11:15 AM

Build an AI-Assisted Workflow with Human Review

Follow a workflow from an initial request to an AI-generated draft, human review, and approved output. Learn how to structure inputs, define quality checks, and handle cases that require individual judgment.

Lucas Ferreira

WordPress Solutions Architect

Noah Clarke

AI Workflow & Operations Consultant

11:15 AM - 11:45 AM

Coffee Break

Discuss potential AI applications with peers and compare where human review matters most in your organizations.

11:45 AM - 12:30 PM

Measure What Matters: Engagement, Retention, Revenue

Choose a small set of indicators that connect participation with business goals. Learn how to establish a baseline, interpret results in context, and use the findings to decide what to improve next.

Daniel Costa

Growth & Customer Journey Consultant

12:30 PM - 1:15 PM

Useful Personalization Without Unnecessary Data

Discuss how to make experiences relevant using information people intentionally share and actions that matter. Explore practical choices around data collection, preferences, access, and communication frequency.

Maya Bennett

CRM & Marketing Automation Specialist

Elena Marín

Digital Ecosystem Strategist

1:15 PM - 2:15 PM

Lunch

Enjoy a final shared lunch and arrange follow-up conversations with the people you have met.

2:15 PM - 3:30 PM

Build Your 90-Day Implementation Roadmap

Turn your summit notes into a realistic plan. Select priorities, assign ownership, identify dependencies, and set milestones and success measures for the next 30, 60, and 90 days.

Elena Marín

Digital Ecosystem Strategist

Daniel Costa

Growth & Customer Journey Consultant

3:30 PM - 4:00 PM

Roadmap Presentations & Peer Feedback

Present the essential elements of your roadmap in a small group. Receive feedback on focus, feasibility, and measurement, then refine your first implementation step.

Aisha Rahman

Learning Experience Strategist

Daniel Costa

Growth & Customer Journey Consultant

Elena Marín

Digital Ecosystem Strategist

Lucas Ferreira

WordPress Solutions Architect

Mateo Vidal

Event Experience & Registration Consultant

Maya Bennett

CRM & Marketing Automation Specialist

Noah Clarke

AI Workflow & Operations Consultant

Sofia Andersson

Community Experience Designer

Jorge Eduardo Quiroz

CEO

4:00 PM - 4:30 PM

From Architecture to Action

Bring together the summit’s core ideas and commit to your first concrete action. Reflect on how connected technology, clear processes, and human relationships can support lasting value.

Elena Marín

Digital Ecosystem Strategist

JOIN THE EXPERIENCE

Choose your place.

Explore the available passes and select the experience that fits your goals.

Tickets

From $249

MEET US HERE

The location.

Venue Info

Av. Joan Carles I, 64, 08908 L’Hospitalet de Llobregat, Barcelona

22/10/2027 - 24/10/2027

8:00 AM - 5:00 PM

BEFORE YOU JOIN

A few useful answers.

Frequently Asked Questions

Who is this summit for?

The summit is designed for association leaders, event professionals, marketers, community managers, learning designers, and entrepreneurs who want to connect their technology, improve customer experiences, and build engaged communities.

What does each ticket include?

Summit Pass: Three-day access to all scheduled sessions, workshops, and networking activities, plus a digital workbook, lunches, and scheduled coffee breaks.Ecosystem Builder Pass: Everything in the Summit Pass, plus a post-event resource course, implementation templates, and two online group implementation clinics.VIP Architect Pass: Everything in the Ecosystem Builder Pass, plus a private 45-minute ecosystem consultation and reserved seating in the main session room.Travel and accommodation are not included.

Do I need technical experience?

No coding experience is required. Sessions use clear explanations and practical examples for professionals with different levels of technical knowledge. Bring a business challenge or project you would like to develop.

Should I bring a laptop?

Yes, we recommend bringing a laptop and charger to get the most from the workshops. You will use them to map your digital ecosystem, explore workflows, and develop your implementation roadmap.

What language are the sessions in?

All scheduled sessions and workshops will be delivered in English.

Where does the event take place?

The summit takes place in person on October 23–25, 2027, at Av. Joan Carles I, 64, 08908 L’Hospitalet de Llobregat, Barcelona, Spain. Detailed arrival instructions and room information will be shared before the event.

How do I access the resources included with my ticket?

Access instructions will be sent to the email address associated with your registration. All ticket holders receive the digital workbook. Ecosystem Builder and VIP Architect ticket holders also receive instructions for accessing the post-event resource course, downloading implementation templates, and joining the online group clinics.

How can I request accessibility support?

Please indicate any accessibility or support requirements during registration so our team can discuss suitable arrangements with you. If your needs change after registering, contact the organizer through the event page. Sharing your requirements early helps us prepare.

YOUR ORGANIZER

Brought together by Mind Technology.

Jorge Eduardo Quiroz

quiroz@mindtechnology.ai